Health and Wellness Provider
Amcea worked with a Health and Wellness provider that offers a variety of services and health related products to their clients. Their goal was to expand their reach and re-strategize their operations to capture a larger market-share and improve their product sales.
Working with our client and their customers, we developed an aggressive marketing tactic that helped the company grow exponentially within one year. As the wellness and health products industry is highly saturated, we helped identify our client's target client persona and rebranded with new service offerings and products, and developed an elevated and immersive customer experience to attract clients and encourage loyalty.
67% Revenue Growth
As our client's goal was to increase their profit margins, we developed a new pricing strategy and reduced unnecessary costs. We also helped our client improve their operational efficiency through process improvement. This allowed our client to reduce their costs by approximately $12.6M which also increased their profit margins.
$12.6M in Cost Savings
Since the service industry relies on its customer's satisfaction, in addition to the implementation of the customer experience strategy, we helped our client develop promotional opportunities and new pricing strategies that aligned with their customer's needs. Within 2 months, there was a 38% increase in customer satisfaction.
38% Increase in Customer Satisfaction
