CX Strategy Consulting
A superior CX strategy for any company can be a key differentiator and competitive advantage. As consumer behavior and spending habits are constantly changing, implementing an immersive and tailored CX strategy can encourage more consumer spending. As research has shown, 49% of consumers make impulse purchases purely because of an exceptional, personalized experience. While 80% of companies believe they are providing a superior experience, only 8% of customer believe they have received a superior experience.
What We Do
When working with our clients, we help them identify their customer's underlying needs and desires. We help our clients design and implement CX strategies that unites their company values with their customers' values and needs. Each CX strategy we design is innovative and unique to each client. We focus on creating immersive, inclusive, yet exclusive experiences; experiences that allows customers to become deeply immersed into a world our client builds. An immersive experience could be an activity or change of store scenery that makes customers feel a certain way. Once a CX strategy is established, we work with our clients to determine metrics to track customer satisfaction and create and conduct team trainings to execute and implement the strategy.
Examples of our work
We worked with a luxury fashion retailer to develop an immersive and exclusive CX strategy for their new perfume line that resulted in exceeding their sales goals by 55%.
To see more, visit our portfolio page.